His association with Greenhous started in July 2010 when he joined as a Marketing Assistant contacting customers regarding their needs, handling customer care calls and registering service booking. The opportunity arose in December 2011 for him to become a Service Advisor at Vauxhall Telford. This developed his customer facing skills and in depth knowledge of products and services offered to the customers.
In February 2014, Liam moved to Head Office to become the Customer Care Supervisor in charge of the call centre where customer calls from all of the Greenhous brands were handled. This then led to his promotion to Customer Care Manager with responsibility for customer experience.
In January 2017, Liam was invited to become the Acting Service Manager at Greenhous Ford in Newtown where he ran the service department and introduced the ‘Citnow’ video health checks that inform customers of the work that is done on their cars as part of the service schedule. He also oversaw the development of the new Quick Lane drop in service at Newtown.
Liam says of his journey with Greenhous: “I am pleased to have been given opportunities to progress within the company. I have always worked hard and have made suggestions for improvements that have gone down well. I have had great support from my colleagues wherever I have worked and I thank them for that.
“Greenhous have shown their trust and faith in me and I see other staff making similar career advances. It really is a company where you can develop if you are willing to improve your skills, work hard and take opportunities when they come available.”
Liam and his partner Samantha have a 7 year old son, Archie who takes up a lot of Liam’s spare time. Liam enjoys swimming, football and fishing with him whilst his own love of rugby is satisfied by his membership of the Telford Hornets Rugby Club.