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On the move with Motability

On the move with Motability
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Motability is a national charity which, over the past 35 years, has helped over three million people get mobile by exchanging their mobility allowance to lease a car, scooter or powered wheelchair. At the Greenhous dealerships in Shrewsbury and Telford there are employees who have specialist Motability training. They sensitively guide people with some form of disability towards the type of car that would be suitable for their needs, under the Motability scheme.

The newest recruit to Greenhous Vauxhall in Telford is Chris Pickering. However, he is not a novice as he has spent 20 years of his career in automotive sales, working with Motability, alongside routine retail sales. Chris is Shrewsbury born and still lives here in the county town. His career started in Shrewsbury working for Hartwell in Chester Street selling Nissan vehicles.

Chris has sold most makes during his career and so brings a wealth of experience to his new role at Greenhous Vauxhall. Chris explains the importance of the Motability offer: “I have full accreditation to deliver Motability advice to disabled customers and I attend annual training to keep up to date with changes in guidance and eligibility through the scheme. Being able to develop a good, trusting relationship with the customer is vital. I am a good listener and that is important if you are to understand the needs of the customer and guide them towards a car that would suit them. After all they are still paying for a car that must be comfortable, fuel efficient and cost effective.”

Chris stresses the importance of spending time to build trust with customers. Face to face customer relationships are very important to Greenhous Motability staff and they “go the extra mile” to help support the customer, even visiting their homes when necessary to complete paperwork or assess accessibility for the vehicle. Many Greenhous Motability customers have had several cars from the company resulting in long term relationships with their dealership. For the disabled customer the benefits of purchasing a vehicle through the Motability scheme are substantial. 3 year warranty on parts and labour, fully comprehensive insurance, RAC breakdown, full and comprehensive windscreen cover and tyre replacement are among the benefits. Also there is no road fund licence to pay and there is 3 year free servicing and free MOT. On top of this Greenhous will also provide a courtesy car or will collect the customer’s car for service.

Chris adds the subtle extra touches that impress the customer and provide them with reassurance that their needs are being met. “I will contact my customers regularly during their Motability period and advise them about when they are due for a new car, discussing what type they might wish to change to. We send service letters and reminders of MOT dates as a matter of course.”

Learn more about Motability by visiting the website: www.motability.co.uk. Chris can be contacted by email: chris.pickering@greenhous.co.uk or call 01952 265400 Ext 2417

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