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Vauxhall Motor Ombudsman

 

MOTOR INDUSTRY CODE OF PRACTICE FOR NEW CARS

The New Car Code of Practice sets out the standards that vehicle manufacturers comply with for:

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling

As a subscriber to this code, we’re fully committed to making sure we operate to the highest standards of service, so we can give you peace of mind.

 

MOTOR INDUSTRY CODE OF PRACTICE FOR SERVICE & REPAIR

Our approved retailers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

 

For further infomation you can visit the Motor Ombudsman website at https://www.themotorombudsman.org

Alternatively you can contact The Motor Ombudsman Information Line on 0345 2413008. Calls are charged at 7p per minute plus your phone operator’s connection charge.

 

 

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