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Greenhous Invests in Customer Care After Successful Year

Greenhous Invests in Customer Care After Successful Year
Greenhous Cars and Commercials is ending its successful Centenary year by investing in enhancing its customer care team to ensure it starts 2013 as it means to go on. The business has reported frequent successes over the past 12 months, from winning Customer Excellence Awards and leading national sales league tables through to being chosen as one of the select UK sites to offer the Vauxhall Ampera.

Dave Sullivan, director, said that the business was keen to keep up the momentum it had achieved throughout 2012 in engaging with customers. “This year, Greenhous have taken the green approach in line with industry demands contacting our customers via email and text thereby helping to reduce our carbon footprint. The customer care team has also been proactive in devising and piloting a number of different events to enable our staff to get to know customers and understand more about their needs, and due to their success, we’re keen to hold more of them in the future.

“We’ve operated a big weekend-long event with massive discounts and opportunities to test-drive new Vauxhall models, as well as free-fuel incentives and service incentives, and we’ve also closed the showroom to drop-in customers for four days to allow the team to focus solely on pre-arranged customer appointments and build stronger relationships with existing Greenhous customers.

“Both approaches have proved a big success, both in terms of sales and in terms of customer feedback. and in 2013 we want to continue to engage with customers. We’ve just welcomed back two of the team from maternity leave, Wendy Russell and Clare Jones, and they’ll be joined by new recruit Gale Weston” he said.

“The past few years have hit the automotive sales industry hard and customer service has come to the fore. We’re determined to build on the service we’ve become renowned for. The team is raring to go when it comes to meeting new and existing customers, and while January can traditionally be a quiet month in so many other industries, with so many new Vauxhall models pending, and having experienced a record month in January 2012, we’re hopeful that we’ll continue to flourish and build on our track record,” he added.