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Greenhous motability specialist receives commendation

Greenhous motability specialist receives commendation
Outstanding Greenhous motability specialist receives commendation from customers A motability specialist at Greenhous Cars and Commercials has been singled out for recognition by customers for going above and beyond to keep them happy.

Rob Taylor, based at Greenhous’ Telford dealership in Trench Lock, has been presented with a certificate as part of the annual Motability Supplier Awards, which honour those individuals who set themselves apart from the competition when it comes to advising customers on eligibility and supporting them as they choose the appropriate vehicle as part of the scheme. Rob was appointed as a dedicated specialist last year as part of the Greenhous Group’s commitment to providing comprehensive motability support.

Richard Potts, group sales director for Greenhous, said: “Rob and his colleague Mike Swift, based at our Shrewsbury dealership, were taken on to explain motability support to those customers that were eligible, to guide them through the benefits and registration process, and help them identify the right vehicle for their needs.

“Motability vehicles are a huge source of business to Greenhous and a surprising number of eligible customers don’t even know that they’re entitled. Rob has been a huge support to many customers who had no idea that they were entitled to such support – taking them through the criteria involved in awarding motability status and helping them achieve it. Many customers wouldn’t be making use of this scheme had Rob not gone out of his way to get to know them and their circumstances and help them get the support they need."

As part of Motability Operations’ annual Motability Supplier Awards, the business conducts an audit of customers to gauge their feedback, and thanks to some very complimentary customer testimonials, Rob has been held up as one of the UK’s commended specialists. This is a real honour and we’d like to congratulate Rob on his achievement, and thank him for his on-going hard work and dedication,” he added. Picture:Rob Taylor is presented with his commendation certificate by Paul Kelly, Dealer Development Manager at Motability Operations